Refund policy
Mommy’s Glass 100% Satisfaction Guarantee
At Mommy’s Glass, we stand behind the power of our 2 IN 1 Hard Water Spot Remover and Repellent. We are confident it will remove and restore clarity to your shower glass, but we understand that every cleaning challenge is unique. If you are not completely satisfied with your results, we offer a straightforward money-back guarantee.
Eligibility and Conditions
- 30-Day Window: You have 30 days from the date of purchase to request a refund if the product does not meet your expectations.
- Proof of Purchase: A valid receipt or order number from an authorized retailer is required to process any claim.
- Limit: This guarantee is limited to one (1) bottle per household to prevent abuse of the policy.
- Application: The product must be used according to the provided instructions. With a brief description and a photo of the before and after of the stubborn stain to help our team improve the formula.
How to Request Your Refund
- Contact Support: Email our customer care team at [info@mommysglas.com] with the subject line "Refund Request - [Your Order Number]".
- Submit Details: Include your full name, mailing address, and a clear photo of your receipt.
- Return the Product: You will have to pay for shipping return label for the remaining product.
Refund Processing
- Full Purchase Price: We will refund the full purchase price of the product. Please note that original shipping and handling charges are non-refundable.
- Method: Refunds are typically issued back to the original payment method within 5–10 business days of approval.
Exclusions
- This guarantee does not cover products purchased from unauthorized third-party resellers or "as-is" listings.
- Damage caused by misuse or application on non-recommended surfaces is not covered.
